RETURNS

RETURN POLICY

Sage and Paige is committed to customer satisfaction – if you are not satisfied with your purchase, simply return it to us within 30 days of the order delivery date. We hope you love your order, but if you are not completely satisfied with your purch

RETURN PROCESSING

Please allow 5-10 business days after receipt of your package to process your return, but high-volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been deliv

UK RETURNS

To simplify your returns process, please submit your return request and purchase a return label at GBP £11.00 via our UK returns portal, then drop it in your nearest post box or take it to a local post shop. Click the button below to reach the return

STORE CREDIT

Store Credit will be provided in the form of a Gift Card. Sage and Paige Store Credit:

FAULTY ITEMS

The Sage and Paige team does a thorough inspection of all goods before shipping, and we stand behind the quality of our product. If you believe you’ve received a faulty item, please contact our Customer Service Team via [email protected]. Ph

HOW DO I RETURN ITEMS?

Please go to our Return Portal with your order information to complete the return process. A return instruction email with a return label attached will be generated by the system after your return is approved. Please use the label for shipping the re

CAN I RETURN MULTIPLE ITEMS IN ONE PARCEL?

Sure. You can send back multiple items in one parcel with one shipping label. However, all of the items must be from the same order. If you'd like to return multiple orders in one package, please be aware that it will take about 6-8 weeks for your re

HOW DO I KNOW WHEN YOU HAVE RECEIVED THE RETURN PARCEL?

We will send you a notification email once we have received your parcel.

HOW DO I RETURN ITEMS PURCHASED BY AFTERPAY, KLARNA, ZIP PAY, CLEARPAY OR SEZZLE??

Please use our Return Portal to lodge the return. Follow the instructions and ship the items back to us as for normal orders. If the return is approved, you will receive our store credit equivalent to the price of the returned items. You will still n

WHEN WILL I RECEIVE MY STORE CREDIT FOR A RETURN?

Please allow us 5-10 business days to process your store credit after it is delivered to our warehouse.

CAN I EXCHANGE ITEMS?

Unfortunately we will not be able to make a direct exchange for you. Exchange is done by returning the original items and then placing a new order for the new items with the issued store credit.

WHEN WILL I RECEIVE MY STORE CREDIT FOR A RETURN?

Please allow us 5-10 business days to process your store credit after it is delivered to our warehouse.

WHAT CANNOT BE RETURNED?

Accessories (e.g. earrings, necklaces), hair accessories, hats, intimates, stockings and items marked as ‘FINAL SALE’ are excluded from returns.